Will I get hard copy prints?
No, you will only get soft copies in high-resolution JPG format. These can be printed at any photo printing shop, up to a maximum of A1 size.

What is the minimum number of hours for a booking?
In order to be able to bring you the highest quality professional photographers, a minimum of 2 hours coverage is required.

Can I split the hours in my booking?
Photography coverage is on a continuous block of time within the same day. This means that a 5-hour coverage cannot be split into 3 hours in the morning and 2 hours in the evening.

I want to book a photographer for a morning wedding ceremony and a dinner reception on the SAME day.
Yes, you can do that for bookings of 10 hours (minimum) with an interval of at least 3 hours between the 2 sessions.

I want to book a photographer for a wedding ceremony and a dinner reception on DIFFERENT days.
You will need to book a 5 hour session for your wedding ceremony, and another 5 hour session for your dinner reception. Adjust the number of hours to your needs.

What are your payment terms?
A booking deposit of 50% of the total fee is required to secure the photographer on your event date (see Refund Policy below). The balance 50% will be due after the event. The photos will only be delivered once the remaining balance is paid. All payments are securely handled by PayPal.

Can I get a refund if my event is cancelled due to unforeseen circumstances?
Your booking deposit is 100% refundable if you cancel within 2 weeks (14 days) before the event. Once the photographer has arrived at your event, no refunds are possible.

What if I need the photographer for longer than I booked them for?
You can check with the photographer if they are able to stay longer on that day. You may extend up to a maximum of 2 additional hours, chargeable at RM150 per hour, and are paid in cash directly to the photographer during the event.

Can I have the RAW files after the shoot?
No, we will only provide JPEG photos to you. If your booking includes basic editing, the photographer will shoot in RAW, the photos will then be edited and delivered in JPEG format.

How do I discuss the event details with my photographer?
The mobile phone number of the photographer will be given to you once payment has been made. During the online booking process, you will enter the important details of the event, which will be relayed to the photographer. Special requests, if any, can also be highlighted during the booking process.

What if my event date is changed to a new date which is different from the booking date?
You will need to first cancel the booking by contacting us and get a refund for your booking deposit (only if you cancel within 14 days before the event). Now you can book the photographer on the new date.

How many photos will I get?
For event coverage (not portraits), your photographer will shoot unlimited photos within the coverage time frame. As a rule of thumb, approximately 50-70 photos per hour of photography coverage. These are provided at the highest resolution, so that you may print them out really large.

How long does it take to get my photos?
Within 7 working days from the date of the shoot, you will get a download link in your email. You are advised to make backup copies of the photos once downloaded.

Will the pictures be edited (touch-ups)?
The photos will not be edited, but rest assured that our photographers are professionals who have honed their craft for years. If you require basic editing, you have the option of requesting this service when making your booking. Please note than basic editing covers only exposure adjustments and colour corrections.

If beauty retouching (eg. skin smoothening/eyebag removal/slimming) is required on selected photos, the rate is RM100 per photo.

Do you only do event photography?
As we specialize in event photography, our services do not include commercial photography where specialized equipment and setup is required.

Who owns the copyright to the photos?
The Picture Team retains the copyright to the photos, but the client can use them for non-commercial purposes, eg. making their own albums and distribution to friends. The Picture Team reserves the right to use the photos in their portfolio and Facebook page.

Still have questions?
Any enquiries regarding the service can be made on our Contact Page.