How do I discuss the event details with my photographer?
The mobile phone number of the photographer will be given to you once payment has been made. During the online booking process, you will enter the important details of the event, which will be relayed to the photographer. Special requests, if any, can also be highlighted during the booking process.
What if my event date is changed to a new date which is different from the booking date?
You will need to first cancel the booking by contacting us and get a refund for your booking deposit (only if you cancel within 14 days before the event). Now you can book the photographer on the new date.
How many photos will I get?
For event coverage (not portraits), your photographer will shoot unlimited photos within the coverage time frame. As a rule of thumb, approximately 50-70 photos per hour of photography coverage. These are provided at the highest resolution, so that you may print them out really large.
How long does it take to get my photos?
Within 7 working days from the date of the shoot, you will get a download link in your email. You are advised to make backup copies of the photos once downloaded.
Will the pictures be edited (touch-ups)?
The photos will not be edited, but rest assured that our photographers are professionals who have honed their craft for years. If you require basic editing, you have the option of requesting this service when making your booking. Please note than basic editing covers only exposure adjustments and colour corrections.
If beauty retouching (eg. skin smoothening/eyebag removal/slimming) is required on selected photos, the rate is RM100 per photo.
Do you only do event photography?
As we specialize in event photography, our services do not include commercial photography where specialized equipment and setup is required.
Who owns the copyright to the photos?
The Picture Team retains the copyright to the photos, but the client can use them for non-commercial purposes, eg. making their own albums and distribution to friends. The Picture Team reserves the right to use the photos in their portfolio and Facebook page.
Still have questions?
Any enquiries regarding the service can be made on our Contact Page.